Magento support services
Our Magento support services give you peace of mind, allowing you to focus on your business and more importantly, increase your ROI. We will be your intelligent Magento partner, monitoring your website 24/7 and implementing positive changes to increase your overall conversions.
#Clients
Tailored Magento support
A fully functional and optimised eCommerce store is essential for the overall success of your ecommerce channel.
Our expert Magento support team understands what it’s like to be in your position from being former eCommerce managers and digital marketing specialists, we know what needs to be done!
“An extremely helpful business that are consistently supportive and highly reactive to any issues that have been encountered.”
Michelle Donelan – Google Review
Trusted Magento support services
Our Magento support solution provides you with the best possible online assistance for your e-commerce website!
24/7/365 Magento support
Our dedicated Magento team is there for you when you need us. We have two teams; covering two different timezones, which means you can rely on us for 24/7 support via our customer ticketing system. We’re prepared for any situation on your eCommerce site, whether it’s an server issue, emergency security patch or prepping for globally recognised events such as Black Friday, we’ll be there.
Softdata are here to help you with any job, big or small.
All day, every day, without fail.
What does your Magento support cost?
Our Magento support services are customised based on the number of hours required to meet your demands.
Once we have a thorough understanding of your eCommerce site and the number of hours required to support your team, we will be able to recommend one of our flexible payments options, either:
- – Pay-as-you-go
- – Set hourly package
See how much you can save with our hourly rates below – some of our clients are saving over £8000+ per year by transferring to us!
Hourly package rates are per calendar month & exclude vat.
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What is your process?
To learn more about your business, one of our account managers will organise an on-boarding session with you. This includes:
- – Magento site overview
- – Server & technical site analysis
- – Third-party services review
- – Deployment & testing process
In the second step, our account manager will then learn more about your business, plans and goals. We aim to improve your website’s performance in every way and will share ideas with you along with competitive analysis to ensure you’re at the forefront of your industry.
Magento Case Studies
400%
Increase in leads
Learn how we increased leads using PPC & SEO for a national Chartered building surveyor company.
30x
Increase in conversions after 6-months
See how we used an advanced retargeting and display network strategy for a leading B2B data supplier.
Website issues?
Not with us…
Our devoted web support team will make sure that your website is updated and that it runs smoothly 24/7. We are your go-to company for hosting and website maintenance!
Magento FAQ’s
Magento 1 will reach End of Life on June 2020. After this date, there will be no more security patches or updates released for the platform. This means that any store running on Magento 1 will be increasingly vulnerable to security threats and bugs. We strongly recommend upgrading to Magento 2 before this date to avoid any potential disruptions to your business.
Yes, you can use shared hosting for a Magento e-commerce store. However, because Magento is a resource-intensive application, it is recommended that you use a VPS or dedicated server for optimal performance. Shared hosting may be sufficient for small stores, but as your traffic and sales increase, you may need to upgrade to a more robust hosting solution.
First, check their expertise. A support agency offering a range of services may not be the best fit for your business. Next, check their experience. The agency should have experience working with businesses similar to yours. Then, check their references. You should get references from recent clients to know how the agency performs on a day-to-day basis. You should also check the agency’s certifications and any specialised training their team members have received.
Magento support services should also provide training to your team members so they can become more efficient with the system. This is a great way to reduce your reliance on the support team and improve internal efficiencies.
While scams are not common in the Magento support services industry, you should be careful when choosing an agency so you don’t fall victim to one. Here are some tips to avoid scams when looking for an agency:
– First, avoid choosing an agency with a flashy website. If the website has many fancy features, it’s likely a scam.
– Next, check the reviews of the agency. If there are many bad reviews, it’s likely a scam.
– Finally, avoid agencies that promise you can pay a one-time fee for unlimited support. It’s likely a scam. – If an agency makes any of the above-mentioned promises, it’s likely a scam and you should avoid it.
Yes, we do. Your website is online 24 hours per day, it never closes and you need to ensure a Magento support team is on hand when required. Introducing softdata Magento support, a dedicated Magento support service for your eCommerce site providing emergency assistance and 24/7 support 365 days of the year! We’ll be on-hand when you need us for scheduled and unplanned work – all via our dedicated customer support ticket system!
Yes, we allow rolling over un-used time up to 3-months. This has saved our Magento clients many thousands of pounds 🙂